Returns
At HawaiianShirtStore.com, your satisfaction is our first priority. If you are not satisfied with your purchase for any reason, you may return any unworn garments or unused merchandise in its original condition within 14 days of delivery for a refund. Please be sure to include the original invoice with a brief reason for your return. Sorry, we cannot refund shipping and handling charges or return postage. A 10% restocking fee will apply to all returns. Upon receiving the returned items, it may take up to 14 days for us to issue a credit. Please allow 1-2 billing cycles for the refund credits to appear on your statement.
We do not accept returns on bulk orders, special orders and seasonal items.
Exchanges
To exchange a product you have purchased at HawaiianShirtStore.com, please return the unwanted item for a refund, and place a new order for the item you would like. Because products have limited availability and can sell out at any time, we recommend that you place your new order as soon as possible.
* Returned merchandise is subject to inspection before issuing a refund or exchange. We expect the returned items to be unworn or unused (like-new).Ship all returns to:Hawaiian Shirt Store
Attn: Returns Dept.
P.O. Box 8988
Honolulu, Hawaii 96830
We recommend that you insured your returns package, as we do not responsible for lost.
If you have any questions regarding the returns or exchanges, please do not hesitate to
Email us
▼ FAQ
|
Shipping Method |
Standard Delivery
U.S. |
Priority Delivery
U.S. |
Rush Delivery U.S. |
Standard Delivery
International |
Rush Delivery
International |
|
Processing Time |
2-4 business days |
2-3 business days |
2-3 business days |
2-4 business days |
2-3 business days |
|
Transit Time |
4-6 business days |
3-5 business days |
2-3 business days |
5-10 business days |
3-7 business days |
|
Delivery Time |
6-10 business days |
5-8 business days |
4-6 business days |
7-14 business days |
5-10 business days |
|
|
|
Shipping Rates |
flat rate of
$7.95 per order to all U.S. addresses.
U.S. Postal Service (USPS) |
flat rate of
$15.95 per order to all U.S. addresses.
U.S. Postal Service (USPS) |
flat rate of
$24.95 per order to all U.S. addresses.
not available to P.O. Box or A.P.O./F.P.O.
addresses. |
|
Order Amount |
Shipping |
| Up to $50 |
$34.95 |
|
$50.01 to $100.00 |
$39.95 |
| $100.01 to
$150.00 |
$44.95 |
|
$150.01 to $200.00 |
$49.95 |
| $200.01 to
$250.00 |
$54.95 |
|
$250.01 and up |
$64.95 |
|
|
Order Amount |
Shipping |
| Up to $50 |
$44.95 |
|
$50.01 to $100.00 |
$49.95 |
| $100.01 to
$150.00 |
$54.95 |
|
$150.01 to $200.00 |
$59.95 |
| $200.01 to
$250.00 |
$64.95 |
|
$250.01 and up |
$74.95 |
|
International
customers will be responsible for their duties and taxes.
For
bulk/wholesale orders, please Email us for shipping rates. Here at HawaiianShirtStore.com, we strive to accommodate
every shipment to arrive to your destination as soon as possible, however we do not guarantee the exact day of delivery.
02. What is the shipping cost for my order?
All Domestic orders have a flat shipping rate of $7.95 for the entire order! No matter how much you spend or how many items you ordered.
03. Which carrier will be used to ship my order?
We determine the most efficient shipping carrier for your order. The carriers we use are the U.S. Postal Service USPS, Federal Express FedEx, and United Parcel Service UPS.
04. What is your return policy?
All of our products sold through our online store are unconditionally guaranteed. See
our Return Policy for more information.
05. Can I order by phone?
Not at this time, all orders must be placed here on the website for security reasons, timely deliveries, and accuracy. Shop Now
06. Is it safe to place my order online with HawaiianShirtstore.com?
Yes - online transactions are safe. We are using secure shopping cart provided by YAHOO with the latest encryption technology, 128-bit SSL, which secures your sensitive information before it ever reaches the internet.
07. Do I notify for out of stock items in my order?
If an order has been placed for an item that is currently out of stock or an order cannot be filled due to low stock, a HawaiianShirtStore.com Customer Service representative will contact you shortly after you have placed your order.
08. Is there a group discount?
Yes, if you are planning to order at least 24 pieces or more, can be mix. Please
click on Bulk Order Request Form for bulk pricing.
09. Where can I find sizing information?
View Size Charts now! Size charts are also accessible on every product collection page under the link View Size Charts.
10. Do you ship to PO, APO, and FPO boxes?
Yes! We can ship to any valid postal address. Orders sent to PO, APO and FPO boxes can only be sent via US Priority Mail.
11. Where are your Hawaiian Shirts made?
It's not just made in the USA, it's made in Hawaii!
12. Haven't received my order yet, has it been shipped?
If you have received a shipping confirmation email, then yes, your order has been shipped. Transit time takes from 2-7 business days to arrive. International orders can take anywhere from 5-10 days since several of our packages get held up in customs. If your international order has not arrived within this timeframe, we recommend checking with your local post and customs offices to make sure your package is not being held.
13. My tracking number isn’t working! Why?
If FedEx
is the shipping method, they can take up to 72 hours to update the tracking information. If USPS is the shipping method, the tracking number is a delivery confirmation and is updated when the order has been delivered or an attempt to deliver has been made.
14. What type of credit cards do you accept?
We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.
15. Washing Instructions?
Wash warm, dry low. Although you should not expect any significant fading, wash colors
separately from whites, especially on the first wash. Expect about 3-5% shrinkage after
the first wash.
16. Can I buy gift certificates at the Hawaiian Shirt Store Online?
Yes, we sell
Gift Certificates in several denominations for easy gift-giving. These gift
certificates are only valid at the Hawaiian Shirt Store Online. The gift certificate
is emailed to your recipient within 24 hours.
17. Why I am not able to add multiple items to the shopping cart?
Please use another computer because there is a problem with EZ Firewall setting on your computer. or adjust you EZ Firewall setting
Troubleshooting
18. Does Hawaiian Shirt Store have a Printed Catalog?
We do not provide Printed Catalogs. The only catalog that we offer is our
Online Catalog
19. May I pick up my purchases in person?
To maintain our competitive pricing we took steps to reduce overhead as much as possible, one of those steps was to not maintain a storefront or staff to man it, so our products are only available by post.
20. which method is best to contact Hawaiian Shirt Store? Email
please Email us for any questions. Shop Now
Mailing Address: P.O. Box 8988, Honolulu, Hawaii 96830 
